The fact that she was still under a subscription contract does not excuse her for not paying the monthly bill whether the service was used or not.
The least that she could have done was to report the loss the moment she found out about it and requested for a temporary suspension of her subscription and not after 8 months after the loss.
I would understand why Globe denied her previous request.
Thank you for shedding light on this matter and for the very swift
response. I appreciate it.