1 Reply Latest reply on Jun 13, 2015 7:50 AM by ChitoReyes

    someone stole my iphone last year

    vernalizaa

      someone stole my iphone last year and i just found out that he is still using my prepaid globe simcard. is there a way you can track it or block my simcard?

        • Re: someone stole my iphone last year
          ChitoReyes

          If you have wanted to use your prepaid number after its loss then you could have reported it lost and requested a replacement sim upon proof that you actually own the sim (receipt, original packing, affidavit of loss, etc.)

           

          If the above process could be done I think it still could be done but Globe may just ask you why it took you a year to do that. It may make your claim a very weak one as Globe may have also recycled the number.

           

          Number recycling could be done 6 months after a number has been terminated (due to termination for whatever reason like inactivity) and it happens for prepaid and postpaid as well.