Welcome to Globe... where patience is a virtue. You have to learn how to follow things up systematically citing out reference numbers of your report and continuously calling up the hotline and monitoring the situation from your end.
More often, the CSRs are not to be blamed for the "system" dependent culture of the company which they act as front liners for.
Your best bet is to pray that somehow they would act on it immediately without doing so much inconvenience for you.
globe called me again yesterday asking me about the cel# of my load tipid plan so they can register it in the system
me: anong number?
agent: yung cel # po sa likod nung sim na dineliver
me: eh wala naman number yun eh inaantay ko nga iactivate nyo na magkaroon ng signal para malaman ko din ano ang number. araw araw nlang itinatawag ko sa cust care nyo ito para lang ma activate
agent: ah ganun po ba oh cge sir tawagan na lang kita ulit.
me: ??????????????? %&^***%$....