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If there are globe representatives here can you please check this because i'm tired talking to globe representatives now.
Also, i've been reading online and correct me if im wrong, it seems that you have an 80% service maintenance and even at max speed 2mb(which we rarely get) is less than your promised.
I've personally talked to their technical team and they're very unhelpful brushing off my questions by just saying "call 211" They said that my area(Dasmarinas Cavite) can only get a maximum of 2mb that's why it doesnt go over that. but i refuse to believe because upon installation and inital activation it was able to reach 5mb for 5 days. so i know it's capable of doing so.
I've attached a picture showing our average download rate. You can see that we havent gone past any data usage cap so it's impossible that it slowed down due to FUP capping.
*antenna location and router location within acceptable range*