Patience is a virtue when dealing with Globe. Yes, I can confirm (being a postpaid subscriber of Globe for more than 20 years) that it is more of an exception than the norm that Globe deals with problems on the time that they (not us) would specify. I found out that more often than not, it is not the fault of the CSRs or the hotline (call center) themselves but more of the people behind Globe which causes so much delay in the resolution of a simple problem and for what purpose I don't really know (or perhaps I do but would not just state it here).
More often than not, we just have to constantly follow up the request and work proactively for it in order to get what is due to us otherwise, Globe would take its sweet time. Just hope that someone from Globe in this community would see this and help you extraordinarily. The mods here are very accommodating and would take an extra step beyond their limitations to do something about it even if it is not their job.