1 Reply Latest reply on Jul 8, 2015 1:56 PM by Arnel S. Bansil

    superidd149

    cai0214

      Subscribed to this promo only to find out that I can only use this between 11pm until 5:59am. Prior to subscribing, tried to search for the promo on the internet and there was no mention that I can only use this between the specified time. Only when I have successfully opted in that I was informed that I can only use this at a specific schedule.

       

      My suggestion is for Globe to indicate this restriction and inform the subscribers upfront so as not to mislead us. I requested the customer service to opt me out from the service since I won't be able to use this promo anyway. However, the response I got from Rey, the CSR, is that I subscribed to it myself so there won't be any way that he can opt me out. Wow! Seriously?