5 Replies Latest reply on Jul 13, 2015 4:33 PM by rvin19

    Anti Bill Shock Clarification

    rvin19

      Hi,

       

      I would like to clarify kung pano ba talaga gumagana yung Anti-Bill Shock Policy ng Globe regarding sa Internet Usage.

       

      Details:
      Current Plan: BEST EVER MYSUPERPLAN 1799

      Combo Services COMBO GOSURF1799 10GB

      Consumables: 301 (200+ something remaining)


      Expected ko kasi nasa 1k+ lang yung Unbilled Charges ko pero as of the moment nasa 2.2k+ na. Whick is 10 peses share a load, 3 text messages and the rest sa internet ussage na.

       

      Sa pag kakaalam ko kasi 3K ang maximum na charge sa internet consumption ko dahil sa Anti Bill Shock Policy.

       

      So kung tama ang intindi ko:

       

      You subscribed to GoSurf 1799 with 10GB of Data   =          P    1,799

       

      You reach 10GB Data Limit, and charged P2/MB

      If you use 2000MB  (2 gig)                        2,000 X 2        =        P 4,000

       

      Total Data Charges              P 1,799 + 4,000           =        P 5,799

       

      GoSurf Bill Shock Guarantee for GoSurf 1799                    P  3,000

       

      Savings                  P 5,799 - 3,000                       =       P    2,799

       

      ==========================================================

       

      Unbilled Charges (Internet) = Anti Bill Shock  -  (Go Surf Plan - Remaining Consumables)

                               = 3000 - (1799-200)

       

      Please check if tama yung pagkakaintindi ko sa pagcompute ng unbilled charges. Kasi hindi talaga ako makapaniwala na aabot nga ganto kalaki yung unbilled charges ko. First time ko umabot ng ganto kataas, pinakamataas siguro na inabot ko is 3.4k all in all pero eto 4k+ na magiging bill ko.

       

      History:

      Changed from GoSurf999 to GoSurf1799

      Nung naka GoSurf999 ako ang maximum na charge lang sa internet ussage sa unbilled charges ko is Php 447 so pag inadd mo sa 999 less than 1.5k which is pasok sa 1500, pero ngayong nagupgrade ako to GoSurf1799, 2.2k na sya so pag dinagdag mo sa 1799 lampas lampas na sa 3k. Please enlighten me with this one.

       

      Tumawag na ko sa customer support at ang sinasabi nya sakin is ON-TOP of the Bill daw yung charging ng Anti-Bill Shock so 1799 + 3k daw talaga. I stated na I have checked here in the forums, I even dictated the link of the site and she was not aware that this forum does exists and is questioning the legitimacy of this forum. Inexplain ko narin sa kanya yung pagkakaexplain sa FAQ ng Anti Bill Shock pero pinagpipilitan nya talaga na ON-TOP of the bill dapat.

       

      So ano po ba talaga ang tama?

       

      Regards,

      Pete

        • Re: Anti Bill Shock Clarification
          RNav

          rvin19 Let me try to clarify (I hope):

           

          Your MSF is P 1,799 (with 3200 PV)

          • GoSurf 1799 - 10GB = 1799 PV
          • Other Combos = 1100 PV
          • Remaining Consumable = 301 PV


          You reach 10GB Data Limit, and charged P2/MB

          If you use 2000MB  (2GB) ~ 2,000 X 2 = P 4,000

          GoSurf Bill Shock Guarantee for GoSurf 1799 = P 3,000 (part of the Anti-Bill Shock can be deducted from available PV/consumable)

           

          3,000 ABS - 1799 GoSurf PV = P 1,201 additional usage

          • If 301 PV is available:
            • P 1,201 additional usage - 301 PV = P 900 additional usage
            • Total Bill: P 1,799 MSF + P 900 additional usage = P 2,699 plus excess usage uncovered by PV/Combos
          • If 301 PV is not available:
            • P 1,201 additional usage - 0 PV = P 1,201 additional usage
            • Total Bill: P 1,799 MSF + P 1,201 additional usage = P 3,000 plus excess usage uncovered by PV/Combos

           

          ====================================

          Another scenario:

           

          You reach 10GB Data Limit, and charged P2/MB

          If you use 100MB ~ 100 X 2 = P 200 additional usage

           

          • If 301 PV is available:
            • 301 PV - P 200 additional usage = 101 Remaining PV
            • Total Bill: P 1,799 MSF with 101 PV (remaining PV can/will be used for addtional calls/SMS uncovered by PV/Combos) plus excess usage uncovered by PV/Combos
          • If 301 PV is not available:
            • P 100 additional usage - 0 PV = P 200 additional usage
            • Total Bill: P 1,799 MSF + P 200 additional usage = P 1,999 plus excess usage uncovered by PV/Combos

           

          ====================================

          Another scenario:

           

          You reach 10GB Data Limit, and charged P2/MB

          If you use 10000MB  (10GB) ~ 10,000 X 2 = P 20,000

          GoSurf Bill Shock Guarantee for GoSurf 1799 = P 3,000 (part of the Anti-Bill Shock can be deducted from available PV/consumable)

           

          3,000 ABS - 1799 GoSurf PV = P 1,201 additional usage

          • If 301 PV is available:
            • P 1,201 additional usage - 301 PV = P 900 additional usage
            • Total Bill: P 1,799 MSF + P 900 additional usage = P 2,699 plus excess usage uncovered by PV/Combos
          • If 301 PV is not available:
            • P 1,201 additional usage - 0 PV = P 1,201 additional usage
            • Total Bill: P 1,799 MSF + P 1,201 additional usage = P 3,000 plus excess usage uncovered by PV/Combos
            • Re: Anti Bill Shock Clarification
              rvin19

              Hi,

               

              Kung tama intindi ko, ang maximum Data Charge on top of my Bill (Unbilled Charges) should not be more than P1,201 right? Bale ang ieexpect ko dapat na bill ay, P1,799 + 1201 + (excess ussage on sms,calls) right? Yun kasi pagkakaintindi ko, ang pinagtataka ko lang umabIAot ng mahigit 2k yung unbilled charges ko sa Internet Usage palang hindi pa kasama dun yung sa sms at calls which is hindi dapat aabot since P1,201 lang dapat ang maximum na charge sa Internet Usage ko. I think there is something wrong with the System.

               

              Current Unbilled Charges Breakdown (Added on-top of my MRF which is P1,799):

              Local SMS: P52.51

              Internet: P2232.14 (Wow, diba dapat up to P1,201.00 lang)

              ShareALoad: P25.00

            • Re: Anti Bill Shock Clarification
              Arnel S. Bansil

              Howdy rvin19!

               

              In addition to RNav impeccable breakdown of the policy, you can also refer to this page.

               

              Cheers.