Sharing my experience at GLOBE store SM Marikina, I applied for the new postpaid line last December 2014. Submitted all the requirements needed including the photocopy of pay slip, SSS ID, company ID and other requirements as well. All applications are for processing and subject for approval. I cant remember the month/date that one of the agent called me and told me that my application is approved and I need to go to the store to claim the unit/sim plan. But due to busy scheduled, hindi ko na siya nakuha. In short malinaw na hindi ko na tinuloy. I did not go to the store to claim the unit/sim plan that I previously applied. Last March 2015, I received a letter from law firm indicated that I have an outstanding unbilled amount for the globe postpaid line. How come that I have an unbilled Globe account??? I called the Globe customer hotline and reported the encountered incident. As per agent, I need to submit an affidavit of denial that I am not the person on the letter. Sobrang hassle! Na kailangan ko pang magpagawa at magabayad para sa affidavit of denial para ma-clear ang name ko na hindi ako yung person na nasa sulat na tinutukoy ng law firm at GLOBE. After kong magpagawa ng affidavit of denial, dumiretso na ko sa GLOBE store sa SM Marikina to file the complaints March 28, 2015. As per agent na nakausap ko, tatawagan na lang daw nila ako once ma-clear na yung name ko and for investigation pa daw. Marami pa daw kasing process silang gagawin like reviewing their cctv camera kung sino yung nag-claim. Tatawagan daw nila ko after holyweek na hanggang ngayon wala pa ring upadtes.
June 3, 2015 - called the Globe customer hotline to follow up the status of my complaints and still wala pa ring updates. June 18, 2015 – called again the customer hotline tried to follow up my complaints and still no feedback from GLOBE store SM Marikina. Today July 9, 2015 called again the customer hotline but still no updates. That’s why I am sharing this experience for all the upcoming new subscribers or existing subscribers. Based on the details provided by the GLOBE customer agent. Under my name, I have to different accounts this is based on the 2 different law firm letter I received and confirmed at the GLOBE customer hotline.
- Account# 15603743
Unpaid/Unbilled Amount: P16,601.78
Unit Claimed: April 6, 2015
- Account# 15691839
Unpaid/Unbilled Amount: P30,406.14
Unit Claimed: April 8, 2015
To the team in charge here, kindly check and look into this ASAP.