First, I must apologize if this has been asked before. On July 2nd, I received a notification at 4:00pm that my data usage has reached 1.5GB. At 4:50 on the same day, I received another SMA that I have reached 2.5GB. A few minutes past 5, it proclaimed that I was over the 3GB data cap.I turned off my data and called Globe (which was very disappointing, as usual). I turned my data on to check some emails, doing nothing out of the ordinary and about an hour or so later, I confirmed via 8888 that I have reached 4.6GB of data usage. I am on the old plan (Superplan 999) and yes, I am livid.
I know how the Fair Use Policy works. I know why it was put in place. I understand that Globe needs to do this. And for that, I am grateful, because there are people who abuse this. I am not complaining about the FUP, as I have told the 3 reps (one of them claimed to be a supervisor). I am asking HOW is it possible for me to use up that much data in 2 days? I do not download torrents, my personal hotspot is turned on; that is true. However, I would know if someone connected to it because it shows the blue notification bar (?) on top. I have wi-fi at home. I have wi-fi at the office. I only use data for checking emails and maybe looking up the traffic or something online while I am on the road. I even go on airplane mode at night because I don't want to be bothered. I did not update any apps. There are 14 apps waiting to be updated on my phone at this very moment. I only updated to IOS 8.4 on Friday at home. It goes without saying that I do not use my data at the office because I work most of the time. Apps running in the background are the same for the past I don't know how many months. I do not play online games; I only play the ol' candy crush which can be played offline if you are not asking for lives or sending them. I haven't even downloaded OWA so it will not refresh every minute. In short, I have not done anything differently. And please note that it was for only 2 days. The last rep I spoke with confirmed my previous usages have been well within the monthly 3GB data cap. No, I refuse to go on the newer plans. No I refuse to pay extra for the speed refresh that they were offering. I want to know HOW this happened. No one was willing to admit that there may have been some error, or any explanation that would make sense. No one can use up 4GB of data in 2 days without downloading a whole movie or updating all their apps (which I haven't). Can anyone explain this? I appreciate the fact that I won't be charged, but I do not want this to go on. Nobody wants to get those notifications. And I need normal browsing speeds. Globe LTE is not the best in the planet, but for my needs, it will have to do. But for Globe to punish me by putting me at a lower speed is not fair, because I have not used the data.