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It means your line application has been declined.
Submission of all requirements is not a guarantee of line application approval.
Have a wonderful day!
P.S. Naalala ko tuloy 'yung TV Ad. Bakit ganun? Sinabon ko naman. Ayaw kuminis.
P.P.S. You may try to visit a Globe Store nearest you. Ask them how can they help you with your concern. I am handsome sure they WILL find ways to assist you.