Yesterday, my mother-in-law requested to have an upgrade of internet speed from 5mbps to 10mbps and they say that they will be checking for the area if it is capable for the upgrade. Later in the afternoon they received a message that our area is not capable of that internet speed which I think is wrong because on the other street just behind our house there is a computer shop running at 15mpbs. Why do they tell that our are is not capable? It's just a meter away from that computer shop. please do reply thanks!