Thank you for your response. You shall ask the help of the said agent and ask them about the said device. Only the location where you applied the plan can help you as they were the one who request(s) the unit/device from the Globe itself.
Tawag ka ulit sa hotline, check mo yung status ng unit mo. Ganun kc ginawa ko nung Aug.5. Aug. 5 kc ung pick up ng unit ko sa Glorietta, kaso wala namana ko narereceive na text, kaya umuwi nlng ako tapos tumawag ako sa globe, sabi ng agent na nakausap ko, okay na daw ung unit ko, andun na daw sa Glorietta. Kaya ayun, khpon ko lng nakuha kc may misunderstang din ng konti.
I believe the text message that you received is just an ETA. Once the branch receive the delivery of your unit, the branch where you request to have it pick-up will contact you.