1 Reply Latest reply on Aug 17, 2015 12:35 PM by Paulo D

    Connection suddenly cutting off.


      We are having problems with our Modem/Internet connection since the start of August.  Sometimes the connection suddenly cuts off (the DSL and Internet Indicator turns off) and then the connection slowly gets back.  Sometimes the 2 Indicators are on but we cannot connect to the Internet.  The most common occurence is that the Internet Indicator turns into red and the DSL Indicator turns off.  This is really frustrating and I need help ASAP.  Is it because of my modem or are the Globe servers failing? Also, Does modem location make a difference?




      Our modem's specs:


      ADSL2+1 Port

      Wireless-N Modem Router

      Model: DSL5018EN (1T1R)