I have been dealing with multiple Globe technicians these past couple of days now in concerns to my account. My account is the 10mbps plan, and my speed can never go beyond 8.5mbps. I was told that Globe's contract states "80% of the speed achieved and up to 10mbps", so this translates to 8mbps, so they hold up on this part of the contract, but they do not hold up to the "up to 10mbps" part of the contract.
With these contract statements/declarations, this tells me (or the contract tells me), that my broadband speed should be running in the range of 8mbps - 10mbps. This is not the case with my account, my broadband speed has never gone beyond/over the download speed of 8.6mbps, with 10 consecutive speed tests on different servers. Now understand... that I am not expecting that my service run at 10mbps 100% of the time, this is highly unlikely due to network traffic, which depends on time of day, distance of the lines, interference, etc. But I would like my service to run at the speed I am paying for, or at least within range. In order for this to be in range and for Globe to fulfill their contract statement my DL speed should at least be able to reach 10mbps, then fluctuation down to 8mbps would be acceptable. The current operation of my internet speed is only up to 8.6mbps, then it fluctuates down to 6mbps.
I have told Globe that the only way my account will run at its proper range is to make adjustments to my downstream configurations, most all the technicians agree with me but it is the 2nd level team who will not make these adjustments. They keep trying to force me in accepting the current condition of my internet speed.
Dear Globe community members, if you read this, please review and observe the operation of your internet speed. You might be getting ripped off by Globe too, as they are with me. Always keep in mind that if your contract states up to 7, 10, 15, or 25 mbps, your internet speed should be able to achieve those proposed speeds, then fluctuate down.
Hopefully this sheds light and new found knowledge to more people out there. Feel free to message me if you have any questions or would like more details.