1 Reply Latest reply on Aug 19, 2015 7:40 AM by Arnel S. Bansil

    Samsung Galaxy E7 Unresponsive/Freeze

    decypher01

      Anybody experiencing the same problem with my handset? I power-cycled my handset to reboot the settings made after power up, it went to the main lock screen, however, the screen is unresponsive or it freezes(unable to power off, touch screen not responding). I tried reading other forums about the issues of this product and it is indeed a known issue with the device. I was thinking to remove the battery to force shutdown the handset, to my dismay, the battery is embedded and the back cover is well sealed, any thoughts on how to fix this? Aside from asking me to go to Globe Center for service >.<