2 Replies Latest reply on Aug 27, 2015 6:35 PM by jhocven

    GLOBE POCKET WIFI NO SERVICE

    ijomarx10

      Mam/sir globe pocket no service how can I fix that if I use 3g it can't connect but if I use 2g its connected plz how can I fix

        • Re: GLOBE POCKET WIFI NO SERVICE
          Arnel S. Bansil

          Howdy ijomarx10!

           

          My apologies for the inconvenience. It's possible you might be in an enclosed space or in an area where your pocket wifi device is unable to receive 3G signal. Can you try relocating and let me know if that helps?

           

          Thanks.

          • Re: GLOBE POCKET WIFI NO SERVICE
            jhocven

            im sorry to hear that! you can try to call the HL 211 to check your account and location and once your account and location was verified they can give you basic troubeshooting for your pocket wifi and if basic troubleshooting will not solved your concern agent will raise a case for network checking so that support team will check what is the cause of your concern and give you feedback regarding with your concern

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