8 Replies Latest reply on Sep 2, 2015 11:35 AM by lanz13

    Hi GLOBE ! please read

    kadaj30

      nka-plan po ako sa LTE Broadband 1299 .. more than 1 month ko plng po sya nagagamit .. bakit po gnun bigla nalang nwlan ng signal kninang hapon. around 4pm po . PLEASE ano pong solution .. need ko po talaga ng internet ..

        • Re: Hi GLOBE ! please read
          lanz13

          We got the same issue on 4G lte broadband nwalan ako ng signal and my account is inactive

            • Re: Hi GLOBE ! please read
              Arnel S. Bansil

              Howdy kadaj30 and lanz13!

               

              My sincere apologies for the experience. Are you still experiencing this as of today?

               

              Thanks.

                • Re: Hi GLOBE ! please read
                  lanz13

                  Good morning, okay na yung 4G lte postpaid broadband ko as of this day i check the unit my signal n ulit this morning, after i made a call in custumer service yesterday i think ginawan na po nila ng paraan para magkasignal ulit yung sim, Pls inform na lang po ang team about sa technician na pupunta for service dont need to come in our house na. Thanks globe team...

                  • Re: Hi GLOBE ! please read
                    lanz13

                    Globe team, nawawala ang signal ulit, ng 4G lte sa area ako di ko alam kong unit ko na ang may problema or ang signal tower ng globe ang sira, 1st encounter ko 4 days ako di nka gamit ng net and after i reported to costumer service nagka signal ako till nxt day and after that kinagabihan nawala nanaman signal as in i check the procedure sa trouble shooting many times pati pagkabit ng antenna nirelocate ko antenna and so on wala parin.. I hang up for many hours na open ang broadband pero till now wala pa rin.  Is there a way to know if the system of 4G lte is shotdown in our area DUHAT BOCAUE BULACAN? Kasi kung ganito ang problema mauunawaan ko pa. And to know na rin po kung unit ang may problema papapalitan ko po yung unit na gamit without secondary option. Kindly check naman po ang system tower sa area nmin?..