I have been a loyal Globe subscriber for years and I have enjoyed the services I have been receiving from Globe Telecoms until now. My 2nd postpaid account has this unwanted SMS billing amounting to 4,187.72 pesos. The SOA indicates that a total of 3,261 SMS have been sent in just one month. I have a consumable plan and for the most part, it fits my needs since I don't send more than 500 SMS because most of my communication needs are via the internet. And thus a 499 consumable plan was more than adequate.
This came as a shock since I don't think it is possible for me to have sent more than a thousand SMS messages in a month, let alone 3,261. And logic would dictate that if I need to go SMS happy, that I would subscribe to a txt promo. Most of my friends who are text addicts said that even they can't send that many SMS in just a month's time. I have looked thru the last 12 months billing to see if there was any unpaid amount that could have accumulated over time but the slate is clean. The Usage graph on the Globe portal clearly shows that the SMS amount increase 4 times over my normal usage.
I have first contacted Globe via Chat July and informed them of this billing anomaly. Unfortunately, they was not able to help me with anything. A week later I contacted Globe via the 730-1000 hotline. The person I spoke with was somewhat helpful and said that she will have somebody checked it and that I should wait for a call, a call that I never got, unfortunately. I was really hoping that I could somehow secure detailed breakdown of the said SMS but the CS told me that was not possible for them.
As of this moment, I'm planning on sending a formal complaint at a Globe center. But I doubt I would be getting the same answer or lack of answer from them.
I have no intention of paying such ridiculous amount. The moment I received that billing, I immediately discarded that SIM. I was also thinking of bringing this in to the NTC or something but I'm not sure if they would even take a look at my case. I work 18 hours a day just so I could pay my bills. This ridiculous amount on my SOA is almost comparable to my monthly rent.
Anybody else had a problem like this? Any thoughts on my issue? Any information will be greatly appreciated.
Thank you very much!