3 Replies Latest reply on Aug 27, 2015 10:19 PM by please_help

    Globe CS can't help with VAS invalid charges?

    please_help

      just had a chat with globe agent  "veronica" and she kept on insisting that i'd subscribed to the 3456 VAS to which i did not.

       

      She said she can not help me with retrieving my precious 50P balance...

       

      Bakit ganon? Sino ang makakatulong sa mga ganitong sitwasyon. basta na lang ba natin hahayaan na ganito. 50 pesos lang yan. hayaan mo na , ganon ba?

        • Re: Globe CS can't help with VAS invalid charges?
          please_help

          Globe CS can't help with VAS invalid charges?

          This question is Assumed Answered.

          Please helpNew Pupil

          just had a chat with globe agent  "veronica" and she kept on insisting that i'd subscribed to the 3456 VAS to which i did not.

           

          She said she can not help me with retrieving my precious 50P balance...

           

          Bakit ganon? Sino ang makakatulong sa mga ganitong sitwasyon. basta na lang ba natin hahayaan na ganito. 50 pesos lang yan. hayaan mo na , ganon ba?

            • Re: Globe CS can't help with VAS invalid charges?
              please_help

              tried my luck again.

               

              this time chat with "rona" ticket # 1508271675

               

              after repeating yung concern ko she asked kung kailan ang huling nagpa "refund" ng missing balance.

               

              ang sabi ko naman ay "kailan ba nag refund ang globe"

               

              this time nag promise sya ng refund within 24 hours

               

              sana naman ay totoo

               

              salamat chat agent "Rona"

               

              di lang dahil ibinalik mo yung napakahalagang 50pesos ko.

               

              it's because you used your common sense by asking and making sure that i am not abusing this refund missing load/ balance issue.

               

              regards,