Why can't you coordinate this properly with the technical team?
How many escalation reports and sup calls are needed for you to be able to address this issue?
If the supervisor cannot handle this concern, then is there anyone higher than the supervisor who can take over?
Also, I have noticed (after calling your hotline everyday -- more than five times a day) that your system does not reflect the same thing. Iba-iba ang sinasagot ng customer service na nagrereflect sa system. Why is that so? Ilang systems ba meron kayo?
And finally, ilang re-scheduling ba ang dapat mangyari before the technician finally shows up for the installation???
I have no problem with your internet service.
It's the crappy support system I have a problem with.