We got the internet installed on 4th August 2015. It worked with a few disconnections, much slower than the advertised rate, but it seemed to be working. Until 19th August when there was a huge downpour. A typhoon was passing northern Luzon, and here in Calamba City we received torrential rain for three days. When the rain stopped and the internet was still not working, we phoned Globe. They promised resolution of our problem by 24th August.
When nothing happened by 2th August we emailed Globe with the Ref. Number and got a standard response that said nothing more than 'we're sorry for your inconvenience'.
This email was followed by several others, all of which received apologies, but contained no information.
We made several more telephone calls, each of which promised resolution within 48 hours, but now three weeks later we have had one visit from a technician (on 9th September 2015) who was sent to upgrade our LTE connection to a DSL connection (which we were initially told was not available at our address, but which the people at Disconnections assured us IS AVAILABLE at our address). The technician was unable to assist, because DSL is NOT AVAILABLE at our address. So far not one person we have spoken to at Globe by telephone has told us anything correct or accurate - dare I say, not one has told the truth.
This technician examined our internet connection, but as he didn't have a work order, was unable to fix anything. He told us that we had two main problems. Firstly, the modem/router supplied by Globe is faulty, and secondly, whoever set up our internet connection set it to communicate with the wrong cell tower - it is connecting via a tower more than 2 km away, when there is a tower within 500 metres. This technician was surprised that we have ever had any internet connection. He advised us to report the modem/router as faulty and request a replacement with an external antenna, as it was required at our address.
We telephoned Globe on 9th September and reported the modem/router as faulty, and were promised that it would be replaced on 10th or 11th September 2015. It is now 12th September, and yet again, the person on the phone at Globe LIED to us, and NOTHING has happened.
On Monday 13th September 2015 we are proceeding to International Court in London for breach of contract, along with the attendant publicity which I as an international journalist will ensure follows.
What does one need to do to get Globe to actually do more than make hollow promises? We have threatened legal action, we have refused to pay for any services until we receive a working service, we have been offered fake connections and other inducements to keep us calm, but so far, Globe have done nothing more than talk - and that talk is all false.