I sincerely apologize for the confusion, and I believe I can at least help in clarifying this matter for you. Question, were you ever given a reference number by our loyalty team for the delivery? Let me know.
Yes. The agent, Ms. Grace gave me a reference no. But, it was different from what Globe texted me. So I just followed the one from Globe "99542625". It is also indicated to the text message that my request for a re-contracting offer is being processed.
roseannrobin I see. Since you were given a reference number and was advised that your recontracting transaction is already being processed, I suggest waiting for the call from our loyalty team on when the Galaxy Note 5 would be ready for pick-up. Hope this helps.