Today is exactly the day I have to pay my 5th bill and having second thought if I should still pay for it. Ever since they installed this, I am trying to endure the slow connection everyday, hoping maybe it will get better. But up to this day, there still not a single sign that my connection will get any better. My signal strength is at 4 bar so I guess the problem is not there. Here are the problems I am dealing up until this day :
From 7 in the morning to 12 midnight, Monday to Sunday.
- 10kbps to 40kbps download speed
- High Dota 2 ping
- Very slow internet browsing
When I first called the customer service about the problem around May, they told me they are upgrading their facility and gave me a rebate of Php150.00 for 3 months and they told me that 3 months will be the longest time the upgrade will take. But guess what, I called them again a few days ago and they said that the facility is still under going upgrade but this time there is no ETA on when the upgrading will be finished. How crazy is that? How long should I still wait before I can experience the service I am paying. It's been 5 months now. To be honest, I am just trying to be calm while making this or this will be filled with cursing words.hahaha...
Anyway, I will post a few picture of what I have been enduring ever since. I am using 126.96.36.199 on my command prompt, which I believe is the IP of Globe in Makati. I just saw it from the technician who installed my Globe.
September 17 2015, 9:58pm
Tried to play a Normal Match. Dota 2 ping : 3684ms. Command Prompt : 2698ms then Request timed out.
September 22 2015, 7:19pm
Checking my Ping. Dota 2 ping : 9677ms. Command Prompt : 3111ms then Request timed out.
September 25 2015, 10:03am
Downloading an anime. Download speed : 1.466 kbps. Command Prompt : 2684ms then Request timed out.
September 26 2015
Downloading an update for Dota 2. Download speed : peak at 43.7 kbps.
Tried to play Dota 2 Normal Match. Command Prompt : 3773ms then Request timed out.
Decided to visit Globe webpage to create this. Website too slow to load. Command Prompt : Request timed out, 1175ms to 3090ms ping.
So tell me, is this the kind of service I am paying? The only thing your Customer Service tells me whenever I call except from the facility is undergoing upgrade is that they are sorry and that I should just keep monitoring my internet speed.
My patience is almost at its limit. Fix this crappy service of yours. Don't tell me to wait again, I think I've waited enough.