3 Replies Latest reply on Oct 16, 2015 3:24 PM by Arnel S. Bansil

    Landline out of service NDT. Globe unable to repair for more than one year.

    fitzgeraldp

      No dial tone. Globe unable to repair over one year now. No help from Hotline?

      Graham Winter Oct 1, 2015 9:42 PM

      Stuck in a catch 22. No Fix No refund.

       

       

      Do I hold the record for the longest time a line has been down? Total of one year and 5 months due to technical team working on the restoration of the service and conducting onsite repairs. GLOBE network team is currently working on the restoration of your broadband/landline services. Have a wonderful day!

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      How can I get in contact the staff at Globe when the Hotline is unable rectify the problems?

      Globe collect my payments every month yet fail to fulfill the contract and supply a working landline. They also never credit my account for the time I am stuck with no dial tone.

      Hotline staff are mostly unable to speak in the English language. Unable to make myself understood. Also they are unable to answer questions put to them by an interpreter.

       

       

       

       

      I called 211, they tell me there is an ongoing repair. I spoke to the supervisors many times and they escalate the reports into the atmosphere never to be heard of again. So far I have called them over 103 times and so there are over 103 follow up reports since the line went down with no dial tone on July 17 2014. I used to intermittently come back online for a minute or ten then of again for a few weeks or months but now completely unusable. Problems for over a year now and still unable to make a landline call.

      My mobile is full of these useless texts. Hundreds of these texts:

      9/9/2015 12:30:07 PM from 1234

       

       

      Your reference ID for your recent Globe transaction is CTW15090000122. Your concern will be resolved not later than 09/11/2015 and you'll get a text once this is processed. Get FREE Help and Support ONLINE! Visit http://www.globe.com.ph/help.

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      4/13/2015 9:45:11 PM from 1234     

      Tattoo Advisory: Thank you for reporting your Tattoo Home Broadband/Globe Landline concern. Our technician will be conducting onsite repairs the day after tomorrow, between 1 PM and 8 PM. Have a wonderful day!

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      8/31/2015 8:04:24 AM from 2327

      3/3 repair has been completed on the cabinet level.    Please keep your lines open so we can easily contact you for feedback. Thank you.

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      8/31/2015 8:04:23 AM from 2327

      1/3 UPDATE FREE Globe Landline Advisory: Our Globe technician will  fix your LANDLINE service today,  August 31, 2015  We will notify you if they find the need to visit your house to fix your landline unit or when the

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      9/2/2015 8:55:22 AM from 2327

      3/3 repair has been completed on the cabinet level.    Please keep your lines open so we can easily contact you for feedback. Thank you.

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      9/3/2015 11:42:07 AM from 1234

      Your reference ID for your recent Globe transaction is OFU15090002225. Your concern will be resolved not later than 09/04/2015 and you'll get a text once this is processed. Get FREE Help and Support ONLINE! Visit http://www.globe.com.ph/help

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      9/8/2015 1:06:05 PM from 1234

      Globe Update: The reference ID for your recent transaction is BAD15090002688. Get FREE Help and Support ONLINE! Visit http://www.globe.com.ph/help

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      9/8/2015 1:06:07 PM from 1234

      Tattoo Advisory: Your request for bill adjustment has been approved. This will reflect on your next billing statement. Thank you for choosing Tattoo @Home/Globe Landline!  ......................................THIS WAS A LIE THE BILL WAS NOT ADJUSTED!

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      9/20/2015 2:31:07 PM from globe

      STATUS ADVISORY: Sir/Ma'am, There is an ongoing network issue on your area. Scheduled onsite repair will be cancelled as our technical team is already working on the restoration of the service. We apologize for any inconvenience. Rest assured that we will inform you once service has been restored. Please keep your lines open so our representative can contact you for feedback. Thank you.

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      4/13/2015 9:45:08 PM from 1234

      Globe Update:The reference ID for your recent transaction is OSN15040016718.

      4/13/2015 9:45:11 PM from 1234.Tattoo Advisory:

      Thank you for reporting your Tattoo Home Broadband/Globe Landline concern. Our technician will be conducting onsite repairs the day after tomorrow, between 1 PM and 8 PM. Have a wonderful day!

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      8/29/2015 11:45:07 AM from 1234

      Hi! Our network team is currently working on the restoration of your broadband/landline services. With this, our onsite repairman/installer will no longer visit your place. We're sorry for the delay. Please expect an update within 48 hours. Thank you for your understanding.

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      9/3/2015 11:42:07 AM from 1234

      Your ref ID for your recent Globe transaction is OFU15090002225. Your concern will be resolved not later than 09/04/2015 and you'll get a text once this is processed.

       

      9/19/2015 12:30:55 PM from globe

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      9/10/2015 11:53:49 AM from globe

      1/3 STATUS Free Tattoo Advisory: Our Globe technician will fix your internet/landline service on September 11, 2015 1pm-8pm. If your problem has been resolved.

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      9/10/2015 11:53:47 AM from globe

      2/3 from our end, our technician will no longer visit your premises. Site visit will only be conducted if the fix needed is on your modem/landline device. We will notify you so please keep your phone lines open so we can easily contact you for feedback. Thank you

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      9/10/2015 11:53:49 AM from globe

      1/3 STATUS Free Tattoo Advisory: Our Globe technician will fix your internet/landline service on September 11, 2015 1pm-8pm. If your problem has been resolved

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      Reference number(s):          July 17 2014 - NET 140 709 289

                                                Aug 20 2014 - CNX 140 836 769

                                                Sept 2 2014 -  CNX  140 902 532

                                                Apr 13 2015 -  BND  150 404 806

                                                JULY 11 2015 - CNX 150 704 780

                                                Aug 28 2015 - CPA  150 811 029

                                                Sept 1 2015 - CPE 150 900 187

                                                Sept 9 2015 - OFU 150 9000 7168

                                                Sept.  2015 - TTD 150 9000 2356

                                                Sept 2015 - BDT 150 9013 8793

                                                Sept 2015 - TFB 150 9000 3638

                                                Oct 1 2015 - QQD 151 00000 209

                                                MADE TRANSFER OF CABINET REQUEST. 209 49350?

                                                QQD 151 00000 117

                                                QQD 151 00003 579

                                                QQD 151 00001 039