Lately Globe has been remiss with their coordination so you really have to forgive them for those abundant lapses. I have experienced this myself even within the past 2 days when their left hand does not seem to know what their right hand is doing. It must be the constant and never ending system update which we have been hearing for the past 3 years... or maybe it is just an excuse that they give.
The best way is just to coordinate with any of the mods in this community. Otherwise, coursing it through the usual channels will give you headaches.
Correction on my concern. Its lifestyle plan 599.
Anyway. I just want my name to be cleared. I just found the reference number that they gave me last september. 89361164. This is the proof that my order has already been cancelled.
Globe should resolve this issue ASAP!