I have a high ping when i I choose hongkong server at speedtest.net. I need hongkong server coz that what my ocmpany will require us. My download/upload speed are ok but now i reach to up tp 302ms for ping. The technician came over to reset the port in the facility but it is still doing the same thing. This only happened after an outage here in our area that lasted for a week. After the outage was resolved my ping was soaring high. Please help
Howdy dyoleeahnn14! I agree that a stable internet connection is important nowadays. Have you tried performing these basic troubleshooting steps? However, since we need to check your account and Community can only accommodate non-account related inquiries, I suggesting contacting our other customer support channels for assistance. Hope this helps.