2 Replies Latest reply on Nov 10, 2015 1:32 PM by geolalynette

    BILLING

    geolalynette

      Hi, I just don't now how to explain why my bill went that way. So here's the scenario:
      October 13: My phone arrived with the sim card and everything.. (since I applied it online) and ofcourse I paid 1499 as my first payment

       

      October 26: they sent my bill

       

      Credit Limit P2,000.00

      Statement Summary Amount

      Previous Bill Charges

      Less: Payments (Thank you) (1,499.00)

      - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

      Remaining Balance from Previous Bill (P1,499.00)

      Current Bill Charges

      Monthly Recurring Fee (MRF) 1,606.07

      VAT 192.73

      - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

      Total Current Bill P1,798.80

      TOTAL AMOUNT DUE: P299.80

      Bill Period 12 Oct 15 - 17 Oct 15

      Due Date Nov 07, 2015

      CAN YOU PLEASE HELP ME UNDERSTAND THIS:

       

      DETAILS OF PAYMENTS

      Trans Dt                    Post Dt                                               ref No Amount                    Total

      10/12/15 10/13/15      GLOBEHO - Advanced Payment (Ca     XXXXXXXXXXXXXXXXXXXXX    1,499.00 CR

      TOTAL PAYMENT                                                                                                       1,499.00 CR

       

      MONTHLY RECURRING FEE (MRF)

      DESCRIPTION                                               Period                  Qty                    Amount                 Total

      MOBTEL NO: 917XXXXXXX

      myLifestyle Plan 1499                              10/12/15-10/17/15           1                      267.68 (san galing to? at bakit 12-17 lang?)

      myLifestyle Plan 1499                               10/18/15-11/17/15           1                  1,338.39

      GoSurf Pack 999 (5GB) with Free Spotify Premium 10/12/15-10/17/15                   891.96 C

      Built-in Unli Call and Text to Globe/TM 499 10/12/15-10/17/15                                445.54 C

      LESS: CONSUMABLE AMOUNT                                                                     1,337.50 CR

      Total For 917XXXXXXX                                                                                                                    1,606.07

      TOTAL MONTHLY RECURRING FEE                                                                                             1,606.07

       

       

      USAGE

      MOBTEL NO: 917XXXXXXX

      DETAILS OF LOCAL DATA CHARGES

      KB Browsing Charges - WEB/Internet

      Total Volume                                                                  766.00Kb                                 1.30

      Less: Free/Bonus Volume                                              766.00Kb                                  1.30 CR

      Total KB Browsing Charges - WEB/Internet                                                                      0.00

      TOTAL LOCAL DATA CHARGES                                                                                     0.00

       

      SUMMARY OF USAGE CHARGES

                                                                                    Total Chrg         Less:Free min            Less:Consmb           Billable Chrg

      KB Browsing Charges - WEB/Internet                           1.30                     1.30                          0.00                       0.00

      TOTAL LOCAL DATA CHARGES                                 1.30                     1.30                          0.00                       0.00

      TOTAL USAGE CHARGES                                          1.30                     1.30                          0.00                       0.00

      Does this mean na yung payment ko na 1499 is for oct 12-17 only? since my cut off is every 17th of the month? at yung advanced payment ko na 1499 eh kulang pa po? nag exceed pa ako ng 299.80? PLEASE EXPLAIN, PLEASE PLEASE PLEASE!!!