i cannot receive any internet connection , also text messages and phone calls...i tried to reach you guys through globe customer hotline .. i am waiting for some one to answer my call . i've been on the Que for almost 1 hour and then the call suddenly disconnected. when i tried to reach globe customer hotline , i cannot reach you guys . the message was "i do not have enough load to process the requested call (something like that)". but i have 20 pesos on my account. So i means you eaten up my load? ? there is no problem with my phone. because i have a twin brother , we bought the same make and model of phone. he haven't encountered my problem with my phone and sim. so whats going on guys? i visit with two of your globe stores , the first one was in the podium. the people there did not assist me right away. i was for the counter !. its been 30 minutes , the other counters are done with their customer so ask the guard where is the right counter for me . then he said , i am for counter 1,. when i saw the lady on the counter 1 she is too busy doing something. i asked her what are you doing , am i interrupting you ? then she ignore you the she said "wait lang po".. and i heard the beep for the next customer to be called from her counter.. then she said are you the 1128 and i said yes. and then i asked why are you beeping now(calling for the next customer), i am already here. are you busy? then she jeep on ignoring me. so she asked what is my concern..and then i tell her everything. and what happened nest .their asking me to pay 40php for the sim card replacement. then i said i will not pay you... so i left their store
Howdy anthonycruz! My apologies for your troubles. You are referring to internet connection on your mobile phone, right? Just do these basic troubleshooting steps to improve your connection. If the experience persists, I suggest contacting our other customer support channels for assistance. Hope this helps.