2 Replies Latest reply on Nov 5, 2015 7:48 PM by arnots1988

    Chat Support

    barabimbim

      I am now connecting you to our live chat agent. Please wait.

      Begin live chat.

      You are talking to Kennedy

      Ticket Number is 1510313102

      You may terminate this session at any time by typing in END SESSION

      Kennedy: It's a wonderful day here at Globe! My name is Kennedy. How may I help you?

      [me]: paki check naman po ng service ko

      [me]: di ako maka-call gamit landline

      Kennedy: Let me check on that.

      Kennedy: Before we proceed, may I know the account holder's name and how are you related to the account holder?

      [me]: 855032212

      [me]: jerome paolo d quismundo

      [me]: ako account holder

      Kennedy: Thank you Sir Jerome.

      Kennedy: Sir Jerome, as I have checked your account is active and there is no network issue to your area.

      [me]: outgoing calls is disabled using landline

      Kennedy: Sir Jerome, about your concern, our technical specialist is in a better position to assist you. Please allow me to transfer our chat session to our technical specialist.

      [me]: nope

      Kennedy: I’m now transferring our session. Please wait for our technical specialist.

      [me]: i dont need tech issue

      Kennedy: Sir Jerome, your account is active.

      [me]: account specialist need ko

      Kennedy: If you don't have an outgoing calls, only our technical department can help you with your concern.

      [me]: voice prompt ng landline I haveoverdue balance

      [me]: [me]: voice prompt ng landline I haveoverdue balance (tech issue?)

      [me]: probe 1st before you transfer the call

      [me]: i mean chat

      Kennedy: Sir, you do not have an outstanding balance in your account as of this time.

      Kennedy: Your payment of Php 900.00 is already been posted to your account.

      [me]: yes,

      [me]: no over due

      Kennedy: Sir, I will not transfer you to our technical department, if I did not check your account.

      [me]: no outstanding as far as I know

      Kennedy: Since you do not have an outgoing calls, please allow me to transfer our chat session to our technical department for better assistance.

      [me]: but why am i getting that voice prompt?

      Kennedy: Please allow me to transfer our chat session to our technical department for better assistance to your concern.

      [me]: voice prompt says outgoing calls is temporarily unavailable

      [me]: due to overdue

      [me]: kung meron ako overdue why how come I can use my internet??

      Kennedy: Sir, wala po kayong balance sa inyong account.

      [me]: eh bakit ganun voiceprompt?

      Kennedy: Sir, please allow me to transfer our chat session to our technical department for better assistance to your concern.

      [me]: di ba dapat sa account specialist?

      [me]: no trouble shooting step is needed for my landline...

      Kennedy: Sir, gusto po ba ninyo na masolusyunan ang inyong landline problem?

      [me]: tell me if tech support will resolve a voiceprompt message saying I have an overdue balance?

      Kennedy: Yes.

      [me]: how?

      [me]: troubleshoot?

      [me]: gusto mo pa ba work mo?

      [me]: bastos ka rin eh noh?

      Kennedy: Sir Jerome, hindi po ako bastos.

      Kennedy: I am trying to help you with your concern.

      [me]: posted na chat natin sa globe community

      Kennedy: I already reviewed your account.

      Kennedy: Okay po Sir.

      Kennedy: Your account is active and there is no network issue to your area.

      Kennedy: At wala din po kayong overdue balance sa inyong account.

      Kennedy: Hindi din po barred ang inyong landline service.

      [me]: sige let me rephrase, sarcastic ka rin eh noh

      Kennedy: Para matulungan kayo sa inyong landline connection problem, please allow me to transfer our chat session to our technical department for better assistance.

      Kennedy: Sir, I am not being sarcastic.

      Kennedy: Pasensya na kung yan yung pagkaka-unawa ninyo.

       

       

       

       

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