Hi karen piano!
Sorry to know that. Kindly refer to this link I Cannot Register to Promos | Troubleshooting | Help and Support to learn more. You may also get in touch with any of our support channels listed at Contact Us in case you need further assistance for your account-specific concern.
Hope this helps.
Is there any way to contact customer service? As I was saying, i cant use my surf bundle so I cant access my twitter. I cant talk to cs rep due to large volume of call. Can this be fix? Please respond. Thanks