My apologies for the confusion and I agree that this needs to be cleared up. However, we need to check your account. Since Community can only accommodate non-account related inquiries and has no access to customers' accounts, I suggest contacting our other customer support channels for assistance.
Hope this helps.
nag give up na ako sa katatwag sa csc napaka tagal nyo
magresponse paki assist nalang kung kelan maibabalik load ko!