I'm sorry about how you feel about the service. We are aware of this issue due to an ongoing system activity and we are working on a resolution as soon as possible. Regarding your question, our other Customer Support Channels can assist in activating/deactivating roaming services but not with promos. Again, sorry for the confusion and thank you for pointing that out. We appreciate your feedback. Since Community forum can only accommodate to non-account related inquiries and has no access to customers' accounts, I suggest contacting our other customer support channels for assistance.
Thank you for understanding.