I've been trying to register to GoSurf50 since this afternoon (11/16) but I keep on receiving the "Sorry, we were not able to process..." response. Moreover, I successfully registered to GSURF5 through globe rewards but I cannot browse any site at all provided that I'm using the working phone settings. Please fix this.
Don't worry. Our support team can clarify things for you once they check your account. Since Community can only accommodate non-account related inquiries and has no access to customers' accounts, I suggest contacting our other customer support channels for assistance.