Don't worry. Our support team can clarify things for you once they check your account. Since Community can only accommodate non-account related inquiries and has no access to customers' accounts, I suggest contacting our other customer support channels for assistance.
Thank you for understanding.
aivyritzie most of the numbers now are recycled, especially it has been deactivated for a long time. Even the number that I'm using now is recycled and is owned by a different sunscriber before. Please bare on mind that if you're sim card or number has nit been used for more than 6 months, the system has the right to terminate it just like what other countries do. If someone is using your number, i think you can't blame them since it's the process and it can't be blocked.
Hello, Fellow Wonderful Creatures! Old number? Maybe, just maybe, it's not your number anymore. Move on. Tanggapin mo ang katotohanang may iba ng nagmamayari sa old number mo. #WalangForever #WILLfindwaysWithYOU