Don't worry. Our support team can clarify things for you once they check your account. Since Community can only accommodate non-account related inquiries and has no access to customers' accounts, I suggest contacting our other customer support channels for assistance.
Thank you for understanding.
try to validate the number you texted, if it is a ABS CBN simcard.. maybe that's the reason. Kasi yung ABS CBN is label as other network even though the sim is provided by globe