I avail my 999 plan last Dec 2014. Lenovo a680 and lenovo Tab a3300. I want to swap my unit to another unit but lower monthly plan. Is it possible even if I have balance. Coz I haven't used the unli text and call for how many months due to my long vacation I'm UAE.
Howdy millicent Vicente! You can't change to a lower plan unless you got the route of pre-terminating your current plan and then applying again for a new one. If you're traveling abroad, you might want to consider temporarily suspending your plan. You can do this by contacting our other customer support channels.