I applied for a recontraction of my line. I wanted to get the plan 1799 and avail of the iphone 6s + rose gold. I initially applied in greenbelt globe store and said they will call within the week if the phone becomes available. Never got the call so I decided to applied via hotline instead. The agent who spoke to me said they cannot process my application since I have a pending application in GB globe store. She instructed me to go to that branch where I applied and have them cancel my request. She said I could call back immediately to process the application because globe store could cancel it right away. So, I did go to back to GB to cancel my application. But when I called back the hotline this afternoon, they said I still have that pending request showing up in my account name. What do I do now? Why would it take 72 hours to process a simple cancellation? (Acrdg to the agent I spoke to via hotline) And why are the agents saying different things about same questions and concerns?
Howdy Rachel Alexi San Miguel! My apologies for the confusion, but recontracting your postpaid plan is solely handled by our loyalty team which you can reach directly through their loyalty hotline. I suggest getting in touch with them for further assistance.