3 Replies Latest reply on Dec 29, 2015 4:40 PM by $¶ot!fy™

    93051154

    $¶ot!fy™

      Hi,

       

      Globe prepaid concern here. Nag load ako ng 1000 via gcash papunta sa prepaid num ko then i registered it to supersurf999. nabawasan load ko ng 999. so i thought okay na yung subscription ko. i wait for the confirmation pero wala dumating. i called the csr about this and they said they will investigate it. eto yung reference number: 93051154. until now wala parin yung load refund ko. it's almost 11 days na wala parin. can someone help me where to escalate this? kacey ang name nung csr na nakausap ko. i even rated her high kasi maayos naman nya ako kinausap dun sa survey. wala parin update. sabi nya sakin merong dadating confirmation message after 5 days simula nung tumawag aku. Please help. sayang kasi yung 999 pesos.