More than 2 days ago an agent from the LOYALTY Rewards department told me i can avail of the new broadband freebies with my two existing broadband bundle (the other account is in my wife's name). The agent told me he is going to email me the passcode for HOOQ and NBA TV within 48 hours. But still i haven't got them. I see that our 3mbps has improved to 5mbps. How can I get my NBA TV and HOOQ access?