2 Replies Latest reply on Jan 2, 2016 7:12 AM by maannichito

    I would like to have my old plan back.

    maannichito

      I would like to have my old plan back. I was offered by one of your Loyalty agent that the 3 MBPS plan is for free trial but I found out that it was permanently changed. The agent said that if I am not satisfied with the plan I can have my plan old plan back. I am more satisfied with my old plan which is unlimited Internet access even if it is just 2 Mbps. This is an issue for about 3 mos. now. I have talked to 3 different supervisors on your hotline but still no response from you loyalty department. How could your agents give false information. I am not happy with the 3 mbps consumable plan that you have. Please I need my old plan back. Thanks!