Hi [email protected], Here's the step to guide you para macheck kung na configured ng maayos yung Free FB mo:
A. Is your handset data capable? If no, you need to have a data capable phone. If yes, go to the next question.
B. Are you registered to a qualified promo? If no, free Facebook is available only to those who registered to qualified promos within the promo period. If yes, go to the next question.
C. Did you just register to the promo? It takes a few minutes - 1 hour before free Facebook is activated. If it has been more than 1 hour, go to the next question.
D. Are you using an Android or iOS app to access Facebook? If yes, please logout/in. If you still experience the same problem, or you’re using the mobile browser, go to the next question.
E. Did you opt out of free Facebook? If yes, you need to register to another promo with a longer validity or expiry date than what you currently have.
F. Do you have the right internet settings? If no, check and configure your access point. If yes, go to the next question.
G. Can you access other sites apart from free Facebook? If no, there could be a problem with your data connection or handset settings. Go back to Step C. If yes, go to the next question.
H. Do you have a data indicator? If no, there could be temporary connection problems in your area. If yes, go to the next question.
I. Go to h.facebook.com/diagnostics, take a screenshot and email it to us. If you cannot take a screenshot, please give us the values that you see for the following fields: IP Address and MSISDN parsed number. Kindly let us know as well the email address which you use to access free Facebook.
Free FB for prepaid ended December 30, 2015. Dunno if it's extended.