13 Replies Latest reply on Jan 25, 2016 2:29 PM by christa.sarrate

    Conversion of Prepaid load to Gcash using the App


      Unfortunately I made a mistake of loading my prepaid number with 200 pesos thinking that its already associated with Gcash so I searched for ways of converting it. Found out its possible to do that using the Gcash app. So I registered with Gcash and even went through the KYC process but still it wont let me convert my load to Gcash! I called the hotline and after a long wait the customer service rep just told me that the system is down and to try doing it again tomorrow??? Is there any other way of doing this???