1 Reply Latest reply on Jan 27, 2016 9:44 AM by Arnel S. Bansil

    Gcash App is not converting Prepaid load to Gcash.

    vito

      Well it all started yesterday, I borrowed load from Globe's Emergency Service. It said that on my next reload It will deduct 4 pesos to 5 pesos. This morning I reloaded 220 pesos ( 200 pesos for gcash + 20 peses for the 10% fee) , as soon as I try to convert any amount it just says that " you will receive an notification from us shortly to confirm your transaction" but I don't get any SMS and I still have the same amount of load. I have done prepaid load to gcash transactions a lot of times this is the only time it doesn't work and Yes I have gone thorugh the KYC process.