6 Replies Latest reply on Feb 3, 2016 12:52 AM by azrael97c

    Broadband LTE out of map/coverage area

    azrael97c

      Hi,

       

      We recently moved into our new house however our last 2 attempts to either have our tattoo broadband changed to the new location or just outright apply for a new internet connection was met with a negative response from Globe's installers... citing that our house was too far from the nearest tower.

       

      My question is how come I have neighbors who live around a block away have active Globe LTE connections? I was told by my neighbor that they were connected to a new nearby tower... so are installers not just coordinated? I am just about to turn to the competitors offerings but I just wanted to ask here and see if i can at least get some help or clarification as to why I am not being connected to the nearby tower/node.

       

      Thanks