3 Replies Latest reply on Feb 15, 2016 6:54 PM by supercean

    Bakit po Kelangan bawasan ung Load Kapag over use na yung unlicall sa TM?

    supercean

      subscribers like me are paying to avail unlimited call in TM, why do you need to charge my regular load for the over use of call? i am aware of the fair usage policy of your network. Pero bakit kelangan bawasan ung LOAD. Hindi po ba pwedeng same policy with unlicall sa GLOBE nalang, 'idiDISABLE' lang yung unlicall for the day. then pwede na naman ito magamit for the next day.

        • Re: Bakit po Kelangan bawasan ung Load Kapag over use na yung unlicall sa TM?
          fervish

          Bakit may over use ang unli? Hindi na yan unli kung may limit sa isang araw.

            • Re: Bakit po Kelangan bawasan ung Load Kapag over use na yung unlicall sa TM?
              frankie24

              Meron kasi silang information about Fair Use:

               

              The Fair Use Policy for unli call and unli text offers is aligned with the industry practice of telecommunications providers all over the world. It is intended to ensure that all our customers get to equally share an enjoyable experience using Globe services. As such, the Fair Use Policy may be used to protect our customers against entities or persons utilizing Globe services in a manner that is fraudulent, runs counter to the intent of the promo, or exceeds normal standards of use.

               

              When you subscribe to or use our products and services, you agree to be bound by our Fair Use Policy.

               

              Below are the terms relating to the unli call and/or unli text offer that you subscribe to:

               

              • The Fair Use Policy applies to all active Globe/TM customers
              • Globe/TM’s unli call and/or unli text offers are intended to be used on your mobile phone for private, personal, and non-commercial purposes
              • Unli call and/or unli text offers may not be used on any device other than your mobile phone, and in a way that impacts our services to other Globe/TM customers adversely
              • We will implement policies that will ensure all customers get to equally share an enjoyable call and text experience. The Fair Use Policy is designed to protect those who might be affected by the few customers who use unli call and/or text offers for activities other than their intended use.

              Our Fair Use Policy covers:

              • Sending of spam or unsolicited bulk messages such as political and promotional ads, financial loans, and recruitment offers
              • Sending of fraudulent messages or bogus promotions
              • Usage of unli calls and/or texts that exceeds normal standards
              • Your usage of our unli call and/or text offers exceeds normal standards if:
              • It affects the Globe network adversely, such that our other customers are unable to use or access our services fully
              • The length of your calls or the number of texts you send per day is significantly higher than normal

               

              If we reasonably suspect that you aren’t acting in accordance with our Fair Use Policy, we reserve the right to suspend your unli call and/or text subscription and charge you with regular rates, or deactivate your account.

              We also reserve the right to modify our Fair Use Policy without prior notice.