8 Replies Latest reply on Feb 16, 2016 8:11 AM by janperzone

    IM RECIEVING 2 BILLS SA ISANG BUWAN

    cydneymendoza

      IAM  subscribed sa plan 1599 (lte)

      iam aware na nag cha charge yung kasama nyang phone

      so heres how it goes pag nagcheck ako ng my globe account nasa 1900+ yung bill ko so sinesetttle ko sya palaging may sobra ako kung magbayad ...after ko sya mabayaran makaka recieve ako ng a other text n may overdue balance ako na minsan 300+ or 500...

      bakit ba ganun???

      yung 1900 pang internet lang b yun?? ni hindi ako lumalagpas sa data capping na 50gb

      so para saaan pa yung 300+ ( nag bayad ako tru online banking dun sa second bill last feb 09 then yesterday na deactivate yung phone ko..)

      pwede ba paki explain???

      kahit panong suma ko hindi dapat umabot ng 1900 yung sa internet...

      so i tried na sumahin yung 1900 for internet

      lets assume

      1599-- internet (50gb)

      50-- certain fee

      so magkano lang yan 1649

      PERO ANG SININGIL SA AKIN AY 1900+ ( BINAYAD KO IS 2000)

      then after a couple of days may 346( para dun sa phone yan kasi db kada text piso) yata yun na narecieve ako n msg  so ayun binayaran ko ulit yun tru bdo online banking

       

      kagabi nagtry ako n mag suma

      1569 (internet)

      346 (sa phone)

      --------------------

      1995 (nag bayad ako ng 2000)

      bakit mukang na dodoble yata ang charging nyo dun sa kasama n phone ( unlimited calls sa tm/globe but reg charge sa text)

      kasi may sinisingil pa kayo n 346 after ng 2000php

       

      yung my globe account nyo hindi naman updated

      ni walang payment history / bill history

       

      paki enlighten ako kasi kapag tumatawag ako sa cust support nyo wla naman sila maisagot..

       

      sumosobra b ako ng data para i charge nyo ako ng 1900++ sa intrnet pa lang?? alam ko impossible yun

       

      meron pa akong bill na mas mataas dyan ha same thing 2x ako nakaka recieve ng bill nyo. pag nabayaran ko n yung mataas n bill after a couple of days makaka recieve ako ng text na may a couple of hundreds pa din

        • Re: IM RECIEVING 2 BILLS SA ISANG BUWAN
          janperzone

          PHP 50  is usually either late payment fee or paperbill charge. You may register to paperless billing and pay your bills before due date to avoid these charges.

           

          Newly installed Bundled plans have these charges below.

          * INSTALLATION FEE worth PHP 1000 amortized for 3 months. You should be able to see it in your bill under MONTHLY RECURRING FEE (MRF) with "AMORTIZED INSTALL FEE-P333.33" description. (333.33 per month)

          * WIRELESS LANDLINE - P1200 amortized for 6 months. (200 per month)

           

          From what i understand, your account is newly availed since you were saying that you were charged of additional fees.

           

          You might want to call 211 to inquire if your have charges on your SuperHome Phone. SHP is only FREE unlimited calls to Globe or TM numbers. calls to SUN, Smart and other provider may incur charges.

           

           

          Ang alam ko if na gamit mo na yong allocated data mo babagal lang yong internet pero no additional charges. Sa Mobile lang applicable yong may additional charges on top of the allocated data (GoSurf). usually pag bagong account, halos magkasunod lang ang 1st and 2nd bill depending sa activation date at cut-off date pero normalized na pag dating ng 3rd onwards na billing statements.. yong first bill kasi is from activation date to billing cut-off. then 2nd bill onwards is normal billing cycle na.

          • Re: IM RECIEVING 2 BILLS SA ISANG BUWAN
            cydneymendoza

            kahit sabihin pa na may additional na 200 per month para sa wireless landline sobra pa din yung sinisingil sa akin

            plus uulitin ko po nagbayad po ako ng installation fee ng ikabit ito..

            wala pong makasagot sa inyo ng tanong ko.. ang monthly bill ko for internet minsan 1900+ minsan 2000+

            then after a few days na ma settle ko yung payment koi may dumadating nnman minsan 500+ minsan 300+ TAKE NOTE IAM AWARE NA NAG CHA CHARGE SI PHONE NG ADDITIONAL FEE KADA TEXT SA LAHAT NG NETWORK AT KADA TAWAG SA IBANG NETWORK...and HIGIT SA LAHATNAGBABAYAD AKO BAGO MAG DUE DATE CONSISTENT PO...

              • Re: IM RECIEVING 2 BILLS SA ISANG BUWAN
                janperzone

                Installation fee are actually amortized and not paid upright.. baka yong binayaran mo is advance MSF which should reflect on your first or second bill.. if you can provide the breakdown of your billing statement here.. maybe we can help you explain your bill and maybe we can provide you advice if in case there is unnecessary charges on your bill..

                 

                Customer Care should be able to explain you the breakdown of your billing statement since they are trained and equipped with information about your account.

                 

                *NOTE: should you post your bill, DO NOT POST the following for security purposes.

                * Account Number

                * Landline number

                * Personal Information

                 

                Hi nelskib,

                 

                cydneymendoza's inquiry needs account checking...