Customer service and Consumer rights are still much desired for aspects in the Philippines. It just goes to show where company priorities are in the "little" things they show.
Globe just cannot bill you for a service or product that has not been delivered in accordance with the agreement you signed.
Frankly it would be hard and very time consuming to assert your rights but please inform and insist with it with any of the channels in Contact Us. Take note of the reference numbers being given so you can document the report in case it gets elevated to higher channels.
To think of it that Globe even has an account manager for our company!
Barely an hour after posting here in the discussion board, I received an e-mail for my second monthly bill! CS via phone is useless and at the same time helpless, stating that the account manager for our company should be the one to handle the issue. I already gave them a deadline to settle the issue by February 22, or else I will terminate my application. So frustrating!