Ang inyong concern ay account related. Inirerekomenda kong tumawag ka sa TM Hotline upang maialign at maimbestigahan ang nangyari sa inyong account.
Has this been resolved? You can refer to this link I Cannot Register to Promos | Troubleshooting | Help and Support to learn more. You may also get in touch with any of our support channels listed at Contact Us for further assistance.
Hope this helps.