Sa family ko, hindi na sila makapagregister sa promos ilang araw na. But I did yesterday, around 3am. Nakapagregister ako sa 5days unli text (A30) and I thought everything will be fine then. I'm turning off my phone at night, pagkaopen ko this early morning, may nareceive akong text from 8888 na expired na raw ang COMBO20 ko, which had really expired a few days ago before I registered to A30. Dinisregard ko na lang, thinking it might just happened na nareceive ko lang uli or narepeat yung sending or whatnot, Tapos bigla na lang nung nagtext na ko, hindi na nagsend yung ibang messages. Then nag-advise na zero balance na raw ako. So it seems nagamit yung extra/regular load ko sa mga huling nasend na texts. Nagtry akong magregister uli (though I know wala na kong extra load, just to see if I'm still registered to the promo). As expected, hindi ako nakaregister sa A30 as per response na hindi sapat ang load ko to register. Is there any way na maibabalik yung promo ko? Roughly 4days ko pa dapat magagamit yun eh. Thanks. And please sana maayos na ang kung anumang problema meron ang network. Haizt.
We're sorry you encountered this with your promo registration while we were conducting our system upgrade. Rest assured we'll send back the excess amount deducted from your load within 24 hours. Since your concern is account-specific, you may get in touch with any of our support channels listed at Contact Us for further assistance and check if load reversal is possible. Thank you for your understanding.