1 Reply Latest reply on Mar 14, 2016 8:41 PM by Paulo D

    Vanishing load

    malil

      I registered UT10 last night then kanina nagtaka ako kasi biglang naexpire ug load ko. Suppose to be, bukas pa ng gabie maeexpire yung load ko. Anyari? Paki solusyunan naman po.

        • Re: Vanishing load
          Paulo D

          Hi malil,

           

          We're sorry you encountered this with your promo registration while we were conducting our system upgrade. Rest assured we'll send back the excess amount deducted from your load within 24 hours. Since your concern is account-specific, you may get in touch with any of our support channels listed at Contact Us for further assistance and check if load reversal is possible. Thank you for your understanding.